We want you to have a smooth shopping experience. If you are not satisfied with your purchase, please review the following return and refund guidelines.
1. Return Eligibility
You may request a return if the item meets the following conditions:
- The item is unworn and unused.
- The item is in its original condition.
- The item has not been washed, altered, or damaged.
- Original tags and packaging are included where applicable.
- The item is returned within the applicable return period.
For hygiene and product protection reasons, certain items may not be eligible for return if they have been worn, washed, altered, or damaged.
2. How to Request a Return
Before sending an item back, please contact our customer support team at:
customersupportline@orchardari.com
Please include your order number and a brief description of the reason for your return. Our support team will provide return instructions if your request is eligible.
Please do not send an item to an address that has not been provided or confirmed by our customer service team.
3. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, return shipping costs may be the responsibility of the customer.
We recommend using a trackable shipping service when returning an item, as we cannot be responsible for returns that are lost during transit.
4. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at customersupportline@orchardari.com.
Please provide your order number and, where appropriate, clear photos of the item and packaging so that we can review the issue and determine the appropriate solution.
5. Refunds
Once your returned item has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
6. Partial Refunds
In certain circumstances, only a partial refund may be available, such as when an item is returned in a condition that does not meet the applicable return requirements.
7. Exchanges
If you would like to exchange an item, please contact us at customersupportline@orchardari.com before returning it. Exchange availability may depend on product availability.
8. Non-Returnable Items
Items that have been worn, washed, altered, damaged, or otherwise returned in a condition that prevents normal resale may not be eligible for a refund.
Any exceptions required by applicable consumer protection laws will continue to apply.
9. Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible. We will try to accommodate your request before the order has been processed or shipped.
Once an order has entered processing or has been shipped, cancellation may no longer be possible and the standard return procedure may apply.
10. Contact Us
For questions about returns, refunds, or exchanges, please contact:
Email: customersupportline@orchardari.com
Our customer support team will be happy to assist you.